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<< Назад       Аккаунт заблокирован

Вопрос: Здравствуйте! По какой причине аккаунт заблокирован?
Ответ:

Здравствуйте. по причине рассылки спама с вашего аккаунта. Вам высылалось уведомеление. так же высылался лог. Лог выслан повтороно на EMAIL

это ваша рассылка?

Вопрос: минутку, сейчас посмотрю
Вопрос: да, действительно, спам рассылка. но у нас таких ящиков нет, от кого шла рассылка. как мы можем найти причину таких рассылок?
Ответ:

мы можем открыть вам доступ к аккаунту, сообщите ваш ip с котрого вы будете работать. в логе указана папка из которой велась рассылка, скорее всего , если это не вы слали, это был взлом сайта

Вопрос: IP
Вопрос: да, похоже на CKEditor дырявый (старая версия) когда можно будет зайти в панель и поправить?
Ответ:

Доступ для вас открыт.

Вопрос: Спасибо, все поправил. Разблокируйте пожалуйста наш аккаунт.
Ответ:

Смените все пароли.

Вопрос: сменил, кроме личного кабинета (не нашел где)
Ответ:

Пароль на биллинг меняется в профайле в последней строке - Пароль (сменить)

Общий доступ открыт.

Вопрос: Спасибо, поменял.
Ответ:


ok

Ответ:

почему от вас нова спам?!!!


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